Legal
Privacy Policy
Who we are
Smarter Club, Inc. (“Smarter Club,” “we,” “us”) provides reporting and analytics software for private clubs. This policy explains how we collect, use, and protect personal information when you visit smarter-club.com or contact us.
Information we collect
- Contact information you give us. Your name, email address, phone number, club or company name, and anything you tell us when you email, call, or text us.
- Technical information. Our website uses Google Analytics, which sets cookies and sends Google usage data such as pages viewed, to help us understand how the site is used. We don’t use advertising cookies. Our hosting provider may automatically log standard technical data, such as IP address, browser type, and pages requested, to run and secure the site.
How we use information
- To answer your questions and provide customer support.
- To send appointment reminders and account notifications, and to coordinate onboarding, setup, and service updates.
- To run, secure, and improve our website and services.
- To meet our legal obligations.
How we share information
We do not sell personal information, and we don’t share your mobile number or text messaging consent with anyone for marketing. We share information only in these cases:
- Service providers. Companies that host our website, provide website analytics, provide AI model services, and provide our email, phone, and text messaging services. They act on our behalf and may use the information only to provide services to us.
- Legal requirements. When the law, a court order, or legal process requires it, or to protect the rights, property, or safety of Smarter Club, our customers, or others.
- Business transfers. If Smarter Club is involved in a merger, acquisition, or sale of assets. Any successor must continue to protect your information under this policy.
Club data we process for customers
When a club uses the Smarter Club platform, we process the club’s data on the club’s behalf under our agreement with that club. That data may include information about its members and guests. We use it only to provide our services to that club. To answer a question, its wording and the query results needed to answer it pass through the hosted service of the AI model we use. That can include details about the members the question concerns. If you are a member of a club that uses Smarter Club, contact your club with questions about how it uses your information.
How long we keep information
We keep personal information for as long as we need it for the purposes above, to meet legal obligations, and to resolve disputes.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, and our website is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.
Your choices
Email hello@smarter-club.com to ask what information we have about you, or to ask us to correct or delete it. We’ll respond as required by applicable law and won’t treat you differently for making a request. If we text you, reply STOP to opt out at any time.
Children
Our website and services are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the effective date at the top of this page. If we make a material change, we’ll take reasonable steps to let you know.
Contact us
Smarter Club, Inc.
Email: hello@smarter-club.com